Items ordered are shipped in the shortest practical timescale via the most cost effective and expedient manner to ensure that you receive your goods as soon as is reasonably possible.
Your order will initially be assigned an ‘Active’ state, once shipped, your order will be updated to ‘Shipped’ and finally ‘Delivered’ once we know it has been.
Our items are Shipped Direct Delivery and will require a signature at the time of delivery. Direct Delivery items are shipped directly from our International warehouse and will generally be delivered by USPS, UPS etc depending on the size and weight of the item.
Should an item not be delivered, unfortunately we will have to wait according to the timescale prescribed by the delivery company until the item can be defined as lost before we can process a replacement. Should you not be prepared to wait we can, at your request process a second order which will be chargeable. Should the first order subsequently turn up it will need to be returned to us at our address or any address identified to you by us. Should the 1st item not arrive then the value of your order will be claimed against the delivery company and your 1st order costs will be refunded in full.
Damaged items will be replaced on production of suitable photographic evidence. Damage needs to affect the product and not just the packaging and Pelican RC will, at its option, replace the component damaged (if suitable for component replacement) or the complete item at it’s own discretion. In any case, the damaged component will need to be returned to Pelican RC. Cost for returns will be covered by Pelican RC and all returns, methods and costs must be approved in advance.
Due to the varied costs and size of orders it is impossible to accurately calculate cost information for international shipping. Therefore all orders for international delivery will be assessed for delivery costs and these costs will be advised to you before the order is shipped. Once any additional shipping has been paid your order will be shipped by the most expedient method at a reasonable cost. Estimated delivery times can be advised on request.
Additional payment can be made via the following methods:
PayPal payment to our PayPal account please contact us for details.
Payment via PayPal invoice
Placement of an additional order on our site, using the Additional Shipping item to place your order.
Where possible all items are checked and tested by Pelican RC or the Manufacturer before being shipped. In the unlikely event that your order should arrive and you feel it to be faulty please contact us -sometimes a simple explanation or clarification of instructions can resolve many issues. Should an item be found to be faulty at the time of delivery then it will be replaced at our cost including shipping. The faulty item will need to be returned to us for warranty replacement and once tested and confirmed the cost of the return shipping will be refunded on the original order value. Should a returned item be found not to be faulty then the customer will be expected to pay for the replacement item and all shipping costs.
Due to the nature of many of our products their failure in use can often be as a result of outside influences. Although designed to be used in an aeromodelling environment many of the items live a harsh life under high stresses of heat and physical force and therefore this should be taken into account when considering an in service item failure.
If you have any further questions please do not hesitate to contact us.