The products you want at a price that’s fair.
Many of our items are held in stock in our normal warehouse and where possible we keep these items in stock. The warehouse provides high speed delivery to the UK and into Europe with typical delivery times being 1-2 days UK and 2-4 days Europe and from 3-7 days for the rest of the world. Items marked as Direct Delivery and with the DD logo may be shipped direct from the main worldwide warehouse and therefore will not meet these delivery timescales.
DD shipping. Items shipped using DD delivery will need to pass through the UK warehouse on their way to you for UK tax clearance reasons. Items will be received and re-sent normally on the next day once they have been QC’d. Occasionally items may be delivered direct to you. In this case any tax liability on these items will be met by Skyartec UK. Please notify us if you get any request for tax in this instance.
Should your order contain items which are both held in our normal warehouse and our worldwide warehouse these orders will be shipped according to each items delivery schedule therefore items may arrive in separate packages and at differing timescales. We will provide as much information about the expected delivery schedules as possible. There will be no additional charge for the split delivery.
Delivery timescales on Direct Delivery can normally be expected to vary between 5 days and 15 days with the shorter delivery timescale being expected but not guaranteed. In our experience customs clearance takes a little longer on certain items. Customs can process these orders in their own time and we cannot control this. Clearance from customs can be anything between hours and up to 10 days so please bear in mind that it may be customs who are holding up delivery of your item. There is of course nothing wrong with the goods imported, the methods used or anythng else, it just takes time.
We will process all orders as soon as possible however delivery of orders and the individual items within is dependent on the delivery method. Small items from our UK Stock are normally shipped first class post and delivery is expected the day after posting however this is not a guaranteed service. Larger items such as kits and models are shipped via a range of delivery methods and will always use the most cost effective method available within a reasonable timescale, delivery is normally next day for UK orders from our UK stock. Processing time includes the time for the item to be Selected, QC’d, Packed and passed to the delivery agent. We will provide updates via our online ordering system which will send an email to your registered email address automatically.
We are modellers ourselves and understand how frustrating it can be to be either overcharged for delivery or receive a slower than expected service. We always ship your items as soon as possible and by the most cost effective method blended with reasonable delivery timescales.
If you have any questions about our delivery please contact us.